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Is there an age requirement for purchasing products on DeLaVin?
For all alcohol purchases made from DeLaVin the purchaser is required to be at least 21 years or older. By virtue of your order with DeLaVin you are representing that you and the person the order(s) is being shipped to are at least 21 years old.There is no age requirement for non-alchohol related purchases and shipments.
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Shipping
Is there an additional charge for orders that require shipment in less than 3 business days?
Yes, there is a $10.00 additional handling charge for orders requiring less than 3 business days to ship, and a $25 charge for all shipments that require a turnaround of 1 business day or less.
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What do you do if the weather is too hot or cold for shipping wine?
During summer months and extreme winter months, wine shipments may be held in our temperature controlled warehouse or charged higher rates to cover rapid delivery to minimize the chance of heat or cold damage. Generally, we will not ship wine via any method other than express or overnight when temperatures in the 5-day forecast are less than 32 degrees or greater than 80 degrees. Other shipment options will be discussed with you prior to wine shipment or holding.
If you choose to overide our hold due to weather, we require you to upgrade your shipping to Express so your wine spends as little time as possible in these extreme weather conditions. Contact our guest services department for these requests.
When orders are released from hold due to your request, DeLaVin will not accept responsibility for damage that items suffer as a result of extreme temperatures during shipping, and will not replace these items at our expense. If you prefer to cancel your order more than 7 days following notification of a weather hold, and want to shop again at a later date, we require a 15% restocking fee.
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Do you guarantee overnight deliveries?
The estimated delivery times and costs of shipping options can vary based on the weight and availability of products. (Quick-selling or limited availability items may be back-ordered up to a few days.) While under many circumstances we are able to ship orders within a day or two, under no circumstances can we guarantee overnight delivery unless you contact Customer Service to confirm stock levels.
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Do delivery costs change from the amount shown on the ‘Confirm order’ screen?
When placing an order, all delivery options available for your shipment will appear during the "Confirm Order" step of the checkout process, showing the estimated costs and estimated delivery times for each based on your particular order. Due to ever fluctuating shiping rates, DeLaVin reserves the right to make minor adjustments (of less than 10%) to shipping charges on orders at it’s sole discretion. Any adjustment in excess of 10% will be discussed with you prior to order shipment.
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What states can you ship products from your site to?
DeLaVin is able to ship non-wine items (giftbaskets, gourmet food & chocolate, gift certificates and accessories) to all US states and some international destinations.
Unfortunately there are many states which prohibit out-of-state retailers from shipping wine to residents of their state. Such state laws on alcohol shipping are complex and under constant review, and how we wish we could simply ship to all states equally. Until such time, you must make absolutely certain that you are familiar with your individual or the recipient’s states restrictions on shipping and that you abide by the maximum limit of wine which can be shipped under your states regulations. As well, the recipient is responsible for any applicable taxes within their state for and all shipments.
For orders containing wine, below is a list of states we ship to, as well as details on which states do not allow shipments of wine.
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States where we ship non-wine related products
All 50 U.S. states
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The following states allow us to ship wine directly:
Alaska
Arizona
California
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Louisiana
Minnesota
Missouri
Nebraska
Nevada
New York
North Carolina
North Dakota
Ohio
Oregon
South Carolina
Texas*
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wyoming
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The following states have specific restrictions on alcohol shipments for certain zip codes:
Alaska
Florida
Idaho
* Texas law prohibits DeLaVin from shipping alcoholic products containing more than 16% alcohol.
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Why can’t you ship to all states?
Each state has laws which govern the rights of businesses to ship alcohol into the state from outside of state lines. There is specific information available on the following website for all states:
http://www.ncsla.org/states.htm
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International Shipping
At this time we do not ship wines outside of the Unites States.
How does DeLaVin assure that the shipment is delivered to an adult of at least 21 years old?
Shipping regulations require DeLaVin to ensure that the recipient is at least 21 years old. Therefore, DeLaVin requires our shipping carriers at the time of delivery to collect a signature from an adult that can demonstrate their age is at least 21years old by showing a valid picture id issued by a government agency.
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Does the shipping carrier ever provide delivery times or a delivery window of time for orders?
Unfortunately, none of the shipping carriers provide delivery time estimates at this time. You should presume that you will need to be available all day.
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What happens if I fail to have an adult over the age of 21 years old present at the time of delivery?
Failure to have an adult present at thetime of delivery with the appropriate identification will result in a delivery failure. If an adult of at least 21 years old is not present to sign for the deliver, a subsequent attempt to deliver will be made. In order to assure the smoothest and most convenient delivery, we recommend that you utilize a commercial or business address.
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Who is responsible for costs associated for re-shipping wine if there are failed deliveries and the wine is returned to DeLaVin?
If subsequent delivery attempts fail, then your order will be returned to DeLaVin, and you will be responsible for additional fees required to perform another delivery. Under no circumstances will the shipping and handling fees be refunded as a result of failed deliveries resulting from your failure to provide an adult over the age of 21 years old at the time and delivery location specified on your order.
DeLaVin is not responsible for typographical or other shipping address errors resulting in a failed delivery or delivery to an incorrect address. It is imperative that you review the shipping address and recipient information on your order confirmation and that you carefully monitor the expected delivery date on your specific shipment.
DeLavin is not liable for shipping carrier errors or mistakes resulting in delivery delays or incorrect estimation of delivery dates.
No delivery will be made to any person that is suspected to be intoxicated.
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Refunds and Returns
Are products purchased from DeLaVin guaranteed or warranty?
DeLaVin will stand behind all recommendations made by DeLaVin Personnel, and will provide a 100%satisfaction guarantee on all product purchased through a ‘MyConcirege’ referral service and wine club selections.
There are no other implied warranties or guarantees provided by DeLaVin.
If for any reason you are not completelysatisfied with your purchase, please contact our customer service department within 15 days of your delivery date. We appreciate the opportunity to ensure your satisfaction. Please note that Mediaproducts, such as DVDs and videos, cannot be returned once opened.
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What if I want to change or cancel my order?
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.
It is required that cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Service department during business hours.
If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less shipping and handling fees and a 15% restocking fee.
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What if I am unhappy with the taste or quality of the products I’ve purchased?
Our goal is to help you choose products that you will enjoy. For this reason DeLaVin provides premium buying services under ‘My Concierge’ and it’s wine clubs, and warranties all purchases associated with these recommendations or selections.
While we do our best to give you useful reviews from professionial publications and reviewers and from other wine buyers, the final purchasing decision rests with you, the consumer.
Our goal is to provide you with as much information as possible so that you can make the best purchasing decision. DeLaVin cannot guarantee that you will appreciate every wine bottle you select. If your are dissatisfied please contact our Customer Service department to determine if a return can be arranged. If a return is arranged due to a taste issue, then we will provide a refund for your purchase amount less shipping fees and a 15% restocking fee upon receipt of the returned package. You are responsible for all fees necessary to return the wine to our warehouse.
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Order Processing
How long does it take to process and deliver an order?
DeLaVin is committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization and wine availability, and does not include weekends or holidays. At certain times there may be an additional delay in wine delivery depending upon warehouse supply and distributor delivery times. DeLaVin will make every attempt to provide our customers with accurate shipping and delivery times but occasionally issues will arise which require us to modify our estimated shipping and delivery date.
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Do you ever substitute new vintages for those posted on your website?
Sometimes the vintage displayed on DeLaVin does not accurately reflect the vintage available in our inventory. This is due to overlap in vintages and delays in website updates. As well, on occasion the chosen vintage of a wine will sell out or be replaced by a new release after your order is placed. DeLaVin retains the right to substitute a vintage on all products under $15.
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Can I cancel my order after it is placed?
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment.
It is required that cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Service department during business hours.
If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less shipping and handling fees and a 15% restocking fee.
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Wine Clubs
How do the wine club shipments work?
DeLaVin Wine Clubs are processed and shipped between the 10th and the 25th of the month. Shipments during holiday months (November/December shipments are sent early to avoid delays. The first shipment for a new membership will be sent within 5 business days from the time the order was placed, except for weather related delays.
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