Shipping Policies

Shipment Tracking

You can follow the progress of all your orders and shipments by clicking on the link in your email shipment confirmation, or by logging into your account on DeLaVin. Note: Once an order ships,it may take up to 24 hours before current tracking information is available by clicking on the tracking number you'll find there.

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Merchandise Damaged in Shipping

It is unusual to receive a damaged product from DeLaVin. If you ever receive a damaged shipment from DeLaVin please contact our guest services deparment within 15 days of your delivery date. We work extremely hard to ensure that you are ecstatic about your purchases and will do our best to provide you with world class service. At DeLaVin’s discretion we may choose to compensate you with a replacement product of like or similar value, a discount, a refund or an account credit to be used for a later purchase.

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What do you do if the weather is too hot or cold for shipping wine?

During summer months and extreme winter months, wine shipments may be held in our temperature controlled warehouse or charged higher rates to cover rapid delivery to minimize the chance of heat or cold damage. Generally we will not ship wine via any method other than express or overnight when temperatures in the5-day forecast are less than 32 degrees or greater than 80 degrees. Other shipment options will be discussed with you prior to wine shipment or holding.

If you choose to override our hold due to weather, we require you to upgrade your shipping to Express so your wine spends as little time as possible in these extreme weather conditions. Contact our  Customer Service department for these requests.
When orders are released from hold due to weather at the your request, DeLaVin will not accept responsibility for damage that items suffer as a result of extreme temperatures during shipping, and will not replace these items at our expense.

If you prefer to cancel your order more than 7 days following notification of a weather hold, and want to shop again at a later date, we require a15% restocking fee.

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Do you guarantee overnight deliveries?

The estimated delivery times and costs of shipping options can vary based on the weight and availability of products. (Quick-selling or limited availability items may be back-ordered up to a few days.) While under many circumstances we are able to ship orders within a day or two, under no circumstances can we guarantee overnight delivery unless you contact  Customer Service to confirm stock levels.

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Do delivery costs change from the amount shown on the
‘Confirm order’ screen?

When placing an order, all delivery options available for your shipment will appear during the "ConfirmOrder" step of the checkout process, showing the estimated costs and estimated delivery times for each based on your particular order. Due to ever fluctuating shiping rates, DeLaVin reserves the right to make minor adjustments (of less than 10%) to shipping charges on orders at it’s sole discretion. Any adjustment in excess of 10% will be discussed with you prior to order shipment.

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What states can you ship products from your site to?

DeLaVin is able to ship non-wine items (giftbaskets, gourmet food & chocolate, gift certificates and accessories) to all US states and some international destinations.
Unfortunately, there are many states which prohibit out-of-state retailers from shipping wine to residents of their state. Such state laws on alcohol shipping are complex and under constant review, and oh how we wish we could simply ship to all states equally. Until such time, you must make absolutely certain that you are familiar with your individual or the recipient’s states restrictions on shipping and that you abide by the maximum limit of wine which can be shipped under your states regulations. As well, the recipient is responsible for any applicable taxes within their state for and all shipments.

For  orders containing wine, below is a list of states we ship to, as well as details on which states do not allow shipments of wine.

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States where we ship non-wine related products

All 50 U.S. states

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The following states allow us to ship wine directly:

Alaska
Arizona
California
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Louisiana
Minnesota
Missouri
Nebraska
Nevada
New York
North Carolina
North Dakota
Ohio
Oregon
South Carolina
Texas*
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wyoming


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The following states have specific restrictions on alcohol shipments for certain zip codes:

Alaska
Florida
Idaho
* Texas law prohibits DeLaVin from shipping alcoholic products containing more than 16% alcohol.

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Why can’t you ship to all states?

Each state has laws which govern the rights of businesses to ship alcohol into the state from outside of state lines.There is specific information available on the following website for all states:
http://www.ncsla.org/states.htm

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International Shipping

At this time we do not ship wines outside of the Unites States.

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How does DeLaVin assure that the shipment is delivered to an adult of at least 21 years old?

Shipping regulations require DeLaVin to ensure that the recipient is at least 21 years old. Therefore DeLaVin requires our shipping carriers at the time of delivery to collect a signature from an adult that can demonstrate their age is at least 21years old by showing a valid picture id issued by a government agency.

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Does the shipping carrier ever provide delivery times or a delivery window of time for orders?

Unfortunately none of the shipping carriers provide delivery time estimates at this time. You should presume that you will need to be available all day.

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What happens if I fail to have an adult over the age of 21 years old present at the time of delivery?

Failure to have an adult present at the time of delivery with the appropriate identification will result in a delivery failure. If an adult of at least 21 years old is not present to sign for the deliver, a subsequent attempt to deliver will be made.In order to assure the smoothest and most convenient delivery, we recommend that you utilize a commercial or business address.

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Who is responsible for costs associated for re-shipping wine if there are failed deliveries and the wine is returned to DeLaVin?

If subsequent delivery attempts fail, then your order will be returned to DeLaVin, and you will be responsible for additional fees required to perform another delivery. Under no circumstances will the shipping and handling fees be refunded as a result of failed deliveries resulting from your failure to provide an adult over the age of 21 years old at the time and delivery location specified on your order.

DeLaVin is not responsible for typographical or other shipping address errors resulting in a failed delivery or delivery to an incorrect address. It is imperative that you review the shipping address and recipient information on your order confirmation and that you carefully monitor the expected delivery date on your specific shipment.
DeLavin is not liable for shipping carrier errorsor mistakes resulting in delivery delays or incorrect estimation of delivery dates.

No delivery will be made to any person that is suspected to be intoxicated.

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